Caitlin Cagampan / User Experience Designer
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OEM Network Application

End-to-End Product Design

 

Who - Mitchell Intl.

When - Jan to July 2018

How - Axure, Moderated Usability Test

With - Product Managers, Developers, Client Leaders

As - Product Designer

Hypothesis

Mitchell Intl. partnered with an OEM (original equipment manufacturer) client to help them set up and maintain an exclusive network of repair shops that were deemed OEM certified. This would help repair shops attract more business and help the OEM ensure that their vehicles were being repaired safely and accurately.

What I Did

The first step was to design a responsive web application so that repair shops could prove that they have the proper facilities, training, and certifications to qualify into this network. Collaborating with PMs, we created user flows to integrate the OEM and Mitchell interfaces into one seamless experience. I designed the application to follow the realistic, non-linear flow that repair shops could take when reporting their qualifications, which was presented to stakeholders just before my time at Mitchell Intl. had ended. You can see the live version below, although I’m not sure how far you’d be able to get unless you want to enroll in the network yourself, so feel free to check out the prototype as well!